Refund policy

Order Confirmation

Any order placed on the website is considered final once confirmed. Cancellation requests can only be considered in accordance with our return policy.

If, for exceptional reasons, TOUCHGRASS refuses or cancels an order, any amounts paid will be fully refunded. In such cases, no contractual relationship shall be deemed to exist between the customer and the brand.

For pre-order items, specific information is indicated directly on the product page. Shipments are generally made between three and four weeks after purchase.

A pre-order may be cancelled within a maximum period of seven days after confirmation. For any requests or inquiries, our customer service team can be contacted at: errerinfo@gmail.com.

Right of withdrawal and returns

You have 14 days from receiving your order to withdraw from the purchase and return an item, without giving any reason. Just email us at errerinfo@gmail.com.

Items must be returned in their original condition, unworn, and in their original packaging. Return shipping costs are paid by the customer.

Refunds are issued no later than 14 days after we receive the return, using the original payment method.

Exchanges (another size) are available within the same 14-day period.

Order Modifications

If you wish to modify your order (size, item, or information), please contact our customer service team as soon as possible at errerinfo@gmail.com.

Changes can only be made before the order has been shipped.

Cancellation Requests

Once the order has been shipped and the shipping confirmation has been sent, cancellations can no longer be accepted.