Privacy policy

Privacy Policy

Last updated: January 26, 2026

This Privacy Policy describes how Touchgrass (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from errer.xyz (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any individual using the Services, whether as a customer, website visitor, or any other person whose information we collect in accordance with this Policy.

We encourage you to read this Privacy Policy carefully.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, for operational, legal, or regulatory reasons. Any updates will be posted on the Site with a revised “Last updated” date, in accordance with applicable law.

Collection and Use of Your Personal Information

In order to provide our Services, we collect and have collected over the past 12 months personal information from various sources. The information we collect depends on how you interact with our Services.

We use this information to:

  • communicate with you,
  • improve and optimize our Services,
  • comply with legal obligations,
  • enforce our terms,
  • protect our rights and those of our users.

Personal Information We Collect

Information You Provide Directly

We may collect the following information when you use our Services:

  • Contact details: name, mailing address, phone number, email address
  • Order information: billing and shipping addresses, payment confirmation
  • Account information: username, password, security information
  • Customer support: content of communications with us

Certain features may require you to provide personal information. If you choose not to provide such information, access to certain Services may be limited.

Information Collected Automatically

We may collect information related to your use of the Site (“Usage Data”) through cookies and similar technologies, including:

  • IP address,
  • device and browser type,
  • login information,
  • browsing behavior on the Site.

Information from Third Parties

We may also receive information from third-party partners, including:

  • Shopify, for hosting and operating the Site,
  • payment providers, for processing transactions,
  • marketing and analytics partners using cookies or tracking pixels.

All such information is processed in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing the Services

We use your information to:

  • process payments,
  • prepare and ship orders,
  • manage your account,
  • provide customer service,
  • manage returns and exchanges.

Marketing and Communications

We may use your information to send you marketing or promotional communications.

For residents of the EEA, this processing is based on our legitimate interest under Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

Your information may be used to detect or prevent fraudulent or unlawful activity.

Improving the Services

We use your data to improve the quality and performance of our Services.

Cookies

We use cookies to ensure the proper functioning of the Site, analyze its use, and improve user experience.

For more information about Shopify cookies:

https://www.shopify.com/legal/cookies

You may manage or refuse cookies through your browser settings, but some features of the Site may be affected.

The Site also recognizes the Global Privacy Control (GPC) signal to opt out of certain data uses.

Sharing Personal Information

We may share your information with:

  • technical and logistics providers,
  • marketing partners,
  • payment processors,
  • legal authorities where required by law.

We do not sell or disclose sensitive personal information without your consent.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from children.

Data Security and Retention

No method of transmission or storage is completely secure.

The retention period for your data depends on legal and operational requirements.

Your Rights

Depending on your place of residence, you may have the right to:

  • access your data,
  • request correction,
  • request deletion,
  • request portability,
  • object to processing,
  • withdraw consent,
  • request restriction of processing.

You may exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how we process your personal information, you may contact us.

Residents of the EEA may also lodge a complaint with their local data protection authority.

International Users

Your information may be processed outside your country of residence, in accordance with legally recognized safeguards under European data protection law.

Contact

For questions regarding this Privacy Policy or your rights:

Touchgrass

Errerinfo@gmail.com

11 Rue Marceau, Houilles, 78800, France

Unless otherwise stated, Touchgrass is the data controller responsible for your personal information.