CONTACT US

Frequently Asked Questions

When will I receive a response?

Our team is committed to responding to all requests within a maximum of 48 business hours.

What information should I include in my message?

To process your request efficiently, please include the following information in your email:

  • First and last name
  • Order number
  • Item(s) concerned
  • Product size
  • Precise description of your request or the issue encountered

Can I change or cancel my order after it has been confirmed?

Any request for modification or cancellation must be sent as soon as possible after the order has been confirmed.

Once the order has been shipped, no modifications or cancellations can be made.